Submit account, subscription, connection, route, billing, or refund issues through the user panel. Your description, follow-up details, and progress updates stay in one record for easy reference.
Only confirmed contact options are listed publicly. The official support channel currently available is the user-panel ticket system; no public email address or Telegram contact is provided, so no unverified details are listed.
Suitable for account access, plan verification, subscription access, client connections, route feedback, payment records, and refund questions. Log in to submit an issue, then add text, error messages, and supporting details to the same ticket.
Response expectations
Tickets are handled according to queue position and issue complexity. Check the user panel for the latest updates.
Email can be useful for longer issue descriptions and correspondence, but no public email address is currently available. To avoid sending information to an unverified address, please use a user-panel ticket.
Response expectations
No public email channel is currently available, so email is not used for support requests.
Telegram is suited to brief conversations, but no public Telegram account is currently available. This page does not list unverified usernames or links; please record official support requests in the user panel.
Response expectations
No public Telegram channel is currently available, so Telegram is not used for support requests.
The more complete the information, the faster the issue can move to verification. Include only details relevant to the problem and describe what you have already tried.
For account issues, include your username, the current page status, and the exact steps that led to the problem. 35VPN registration does not require an email address; a username and password are enough, so account verification should rely on the username and information shown in the user panel.
Include the platform, the exact error shown by the client, the selected connection mode, and what you did before and after the issue appeared. Supported platforms are Windows / macOS / iOS / Android / Linux. If the issue occurs only on a specific route, include the relevant country, region, or city to help distinguish client configuration from route status.
35VPN provides 250+ global routes. For route feedback, specify the target website or service, selected region, rule mode or global mode, and what happened after switching to another route. For page loading, persistent connections, or streaming access issues, include any message shown on the page instead of only saying “not working.”
Payment methods are Alipay / WeChat Pay / USDT. For billing issues, provide the relevant order details, payment method, and status shown in the user panel. To ask about a 14-day no-questions-asked refund, include the related order in your ticket so the subscription and payment records can be checked.
No public email address is currently available. Submit account, subscription, connection, billing, and refund issues through a user-panel ticket to avoid sending information to an unverified address.
No public Telegram account is currently available, so unverified usernames and external links are not provided. The user-panel ticket system is the official support channel.
Log in to the user panel with the original account and open the Support Center to view the record and later updates. If more information is needed, add it to the original ticket to preserve the full context.
Include the relevant order, payment method, and status shown in the user panel. 35VPN offers 14-day no-questions-asked refunds; verification and handling updates are recorded in the ticket.